Holy smokes, things change fast in the world of social media! Two weeks ago, we posted an episode of Ask Missing Link in which we discussed Facebook Page admins: specifically, that you could never change the originating Page admin. Well, the folks at Facebook must have been watching, because now you can! Watch the video for more info, as well as a tip on how to find Twitter users in your local area.

The world of social media can be a scary and confusing one – and even the most savvy among us sometimes hit a wall. That’s why we’ve started Ask Missing Link. How can we make your social media efforts more effortless?

Send us your questions on how your business can use Twitter, Facebook, blogs, YouTube, LinkedIn, or Flickr, and we’ll do our level best to satisfy your curiosity, in public, for free. 

Yesterday an entrepreneur named Bill asked members of Social Mediopolis' social media marketing group on LinkedIn whether he should use 'HootSuite or TweetDeck?'

Last night Jasmine, a rock-star in the making, asked me on Skype 'how can I get Twitter metrics?'

Today I'd like to answer both questions with one answer -- HootSuite.

Getting started in social media is like showing up at a party where you don't know anyone: daunting at best and humiliating at worst. Add to that the additional challenges of accessing social media for business -- where it's so easy to mess up the balance between social norms and market norms -- and it's no wonder so many companies are even today delaying entering the twitterverse and the blogosphere.

I recently had the good fortune to be featured on Campbell Live, a national New Zealand current affairs show, to talk about how companies can use Twitter to promote what they're doing:

Updated 17 February: the YouTube video has been removed for a Terms of Use violation, so here's a link to the original Twitter segment on the Campbell Live website.