Companies considering social media often ask us, “What if people say nasty things about us?”

Our answer is, “If people want to say nasty things about you, they are already doing so on other channels. Having an official social media presence allows you to respond.”

Hi there Missing Link community! Hope you're having a great day.

If there's one thing we've learned in our years of helping companies with social media, it's that people have a lot of questions about social media! So we've started Ask Missing Link. Ask Missing Link is simple: send us your social media questions, and we'll answer them in public, for free.

Here's the first video episode of Ask Missing Link, in which we talk about conversation on Facebook pages and tagging photos on Facebook.

The world of social media can be a scary and confusing one – and even the most savvy among us sometimes hit a wall. That’s why we’ve started Ask Missing Link. How can we make your social media efforts more effortless?

Send us your questions on how your business can use Twitter, Facebook, blogs, YouTube, LinkedIn, or Flickr, and we’ll do our level best to satisfy your curiosity, in public, for free. 

Getting started in social media is like showing up at a party where you don't know anyone: daunting at best and humiliating at worst. Add to that the additional challenges of accessing social media for business -- where it's so easy to mess up the balance between social norms and market norms -- and it's no wonder so many companies are even today delaying entering the twitterverse and the blogosphere.

From the program: Over the past 18 months, the topic of social media has exploded onto the scene, seeing a roughly four-fold increase in the number of searches on the term "social media" (source: Google Trends). According to Hitwise, Facebook is now the most searched keyword on Google, and according to internal numbers has over 350 million monthly active users. With this explosion, marketers are naturally exploring the ways that they can use Facebook to connect with their audiences. Similar to the early days of search where people argued for SEO vs.